by Danielle Richards | May 9, 2025 | Career
In one of my previous posts, I explored the ways we unintentionally get in our own way of career success and shared some nudges to move from self-sabotage to intentional progress. Self-leadership is a great first step to career progression, the second step is building...
by Danielle Richards | Apr 23, 2025 | Coaching Systems, Contact Centre
Having built coaching and quality assurance programs from the ground up, I’ve seen what creates momentum, and what gets in the way. It takes more than a good-looking call flow to change how your people deliver service. You need a system that is thoughtfully designed...
by Danielle Richards | Apr 4, 2025 | Career, Leadership
Over my career, I have worked with incredible talent, the kind of people who light a fire in your belly with their ideas, insights, and capabilities. I’ve admired these people, and I have also coached them. What I’ve found fascinating is the level of doubt many of...
by Danielle Richards | Mar 20, 2025 | Career, Leadership
In my years of facilitating career development conversations I’ve noticed a common pattern, many professionals chase leadership titles without fully considering the skills that make leaders successful. Most enter the conversation with something like ‘My goal is to...
