Resources
Blog
Building a Career Support Crew: How to Find A Coach or Mentor
Self-leadership is a great first step to career progression, the second step is building your support crew. Growth doesn’t happen in isolation. Find people who challenge you to think bigger, act braver, and stay grounded in what matters.
Build an Internal Coaching and Quality Assurance System That Works
It takes more than a good-looking call flow to change how your people deliver service. You need a system that is thoughtfully designed and integrated with your customer service strategy.
Why We Self-Sabotage in Our Careers and How to Stop
We are often our own biggest roadblocks to career progression. It’s frustrating. We set goals, make plans, and envision success, yet somehow, we stay stuck.
Chasing Titles vs. Building Capability: Rethinking Career Growth
It’s time to rethink career progression. It’s more than climbing the ladder, it’s about growing capability, deepening knowledge and gaining expertise.